General
Q: What is myIncitecPivot?
A: myIncitecPivot is a customer-facing digital transaction platform that provides a simple, self-serve experience for our customers to carry out real time purchasing and order management. This portal will replace FertShed.
myIncitecPivot has been designed to improve the customer experience, enhance customer control with speed and efficiency. It is mobile friendly, enabling order management on the move. In addition, the myIncitecPivot Portal also features 24/7 contract management, Live scheduling, and Track & Trace functions for deliveries.
Q: What are the benefits of myIncitecPivot over Fertshed?
A: On a high level, the new myIncitecPivot Portal delivers numerous benefits, including:
- Single platform for order, booking and delivery
- Simplified User Experience
- Customer specific pricing
- Higher visibility about orders, product availability, pricing and case status
- Informative and smart notifications, e.g. expiring orders and contracts
Q: What happens to Fertshed? What happens to my open orders in Fertshed?
A: Fertshed as a transaction platform will be retired and replaced with myIncitecPivot.
All open orders at the time of release will be migrated to the new platform, and all transactional actions for those orders can be actioned in myIncitecPivot.
Q. What is the Customer Portal URL?
A: The myIncitecPivot Customer portal URL is www.fertclick.com.au
If you have been onboarded, you will have an email with your login details.
Q. Where are my login details
A. Onboarding of customers onto the new myIncitecPivot portal is being done in stages.
Whenever you have been onboarded to the new portal, you will receive an email communication containing your login details.
Q. I’ve forgotten my password
On the login page, click the “Forgot password” button. On the next page type in your email id that is registered in the myIncitecPivot Portal and click the SUBMIT button.
You will receive instructions to reset your password in your email.
Q. My account is locked
A. Please write to myIncitecPivot@incitecpivot.com.au or call 1800 009 832
Q. Where do I go for help?
A. If you have any questions or need assistance, our support team is ready to help. You can reach out to us in the following ways:
- · Write to us at myIncitecPivot@incitecpivot.com.au
- · Call the Customer Experience team at 1800 009 832
- · Call your IPF Sales Lead contact
- · Raise a query via our online query form
Q. I need login details for my teammate
A. Please let us know the details for the new login needed either by:
- · Write to us at myIncitecPivot@incitecpivot.com.au
- · Call the Customer Experience team at 1800 009 832
- · Raise a query via our online query form
Q. I can’t find my product / dispatch partner
A. Please let us know the details for the new login needed either by:
- · Write to us at myIncitecPivot@incitecpivot.com.au
- · Call the Customer Experience team at 1800 009 832
- · Raise a query via our online query form
Q. What is an order?
A standard order (also known as “an order”) is used to secure a comparatively small volume of product with prompt collection at a customer specific price.
A standard order:
- · Must be less than or equal to 50 tonnes in volume
- · Must have a delivery date within 14 calendar days from date of ordering
A standard order is made at the customer specific price at the time of order. Standard orders are auto approved and do not need additional approval from the RBM/ Sales lead or the Pricing team.
Non-negotiable standard order terms apply to a Standard Order:
- · Delivery date must be within 14 calendar days from the day of ordering
- · Volume must not exceed the standard order maximum at the time (50 tonnes)
- · Minimum volume requirement is satisfied
- · No product or port changes can be made
These non-negotiable standard order terms may differ by product, port and unit of measure (e.g. Bulk, 1T bag)
Q. What is an offer?
An Offer is the precursor to a Contract. The customer submits a request for an Offer to IPF.
An Offer:
- · must have a delivery date greater than 14 days
- · must have a volume more than the maximum amount limit of a Standard Order, which is 50 tonnes
If any one of the above conditions is satisfied, then the customer will create an Offer in the myIncitecPivot Portal.
Q. When should I use a standard order v/s an offer?
The two specific checks for this decision are as follows:
- · Is the volume to be ordered less than or equal to 50 tonnes?
- · Do you need the delivery within 14 calendar days from the day of ordering?
If the answer to both these questions is YES, create a standard order
If the answer to any one of these questions is NO, create an offer